Privacy Policy

Introduction

mars86 ("we", "us", "our", "the Platform") is an online betting and gaming service operated at https://mars86.cam, serving registered players primarily based in Indonesia. We understand that your personal data is sensitive and that you are placing trust in us when you provide it. That trust is something we take seriously.

This Privacy Policy has been drafted to give you a comprehensive and transparent account of our data practices. It covers the full lifecycle of your personal information — from the moment it is collected at registration through to its eventual deletion from our systems. It also explains your rights as a data subject and how you can exercise them.

This Privacy Policy should be read alongside our Terms & Conditions, which govern the overall contractual relationship between you and mars86. In the event of any conflict between this Privacy Policy and the Terms & Conditions on data-related matters, this Privacy Policy shall prevail.

Definitions

"Personal Data"

Any information that identifies or could reasonably be used to identify a living individual, either on its own or in combination with other data. This includes your name, national identity number, email address, phone number, bank account details, IP address, and device identifiers.

"Processing"

Any operation performed on personal data, including collection, storage, access, use, transmission, alteration, restriction, erasure, or destruction — whether automated or manual.

"Data Controller"

mars86, in its capacity as the entity that determines the purposes and means by which your personal data is processed.

"Data Processor"

A third-party service provider that processes personal data on behalf of mars86 under a contractual data processing agreement, subject to our instructions and security standards.

"Consent"

A freely given, specific, informed, and unambiguous indication of your agreement to the processing of your personal data for a stated purpose.

"KYC Data"

Identity verification documents submitted by the Player as part of the Know Your Customer compliance process, including government-issued ID, proof of address, and proof of payment method ownership.

"Cookies"

Small text files stored on your device by your web browser that enable the Platform to recognize your device across sessions and store certain preferences or session data.

"Anonymized Data"

Data that has been irreversibly stripped of all identifying characteristics such that it can no longer be attributed to an identifiable individual by any reasonable means.

Data We Collect

mars86 collects the following categories of personal data, organized by the purpose for which the data is required:

How We Collect Data

mars86 collects personal data through the following methods:

• Direct collection: Information you provide voluntarily during account registration, KYC submission, deposit/withdrawal requests, customer support inquiries, and feedback forms.
• Automatic collection: Technical data gathered automatically by our servers and cookies when you access the Platform, including your IP address, browser fingerprint, device characteristics, and navigation behavior.
• Third-party sources: Payment verification data received from payment processors (banks, e-wallet providers) to confirm successful transactions; publicly available information used to verify identity where fraud is suspected.
• Game providers: Gameplay data collected by third-party casino and slot game studios (Evolution Gaming, Pragmatic Play, Microgaming, NetEnt, Spribe, Pocket Games Soft) and transmitted to mars86 for account balance updates and wagering requirement tracking.

How We Use Your Data

mars86 processes your personal data for the following purposes, each of which is supported by a lawful basis as detailed in Section 06:

1. Account Management: Creating and maintaining your mars86 account, authenticating your login credentials, managing your profile settings, and providing access to platform features.
2. Transaction Processing: Processing deposits from your bank account or e-wallet (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Permata, BSI, OVO, DANA, GoPay, ShopeePay, LinkAja), crediting funds to your account balance, processing withdrawal requests to the same payment method, and maintaining accurate transaction records.
3. Compliance & Verification: Verifying your age to enforce our 21+ policy, confirming your identity through KYC procedures, screening against anti-money laundering watchlists, fulfilling regulatory reporting obligations, and cooperating with law enforcement investigations where legally required.
4. Fraud Prevention & Security: Monitoring for unusual account activity, detecting multiple accounts registered under the same identity, identifying arbitrage betting patterns, preventing bonus abuse, protecting against unauthorized access and cyberattacks.
5. Customer Support: Responding to inquiries via email or live chat, troubleshooting technical issues, resolving disputes over bet settlements or withdrawal delays, processing complaints, and maintaining quality assurance records.
6. Responsible Gaming: Monitoring player activity for signs of problem gambling behavior, implementing deposit limits and session time-outs where requested by the player, enforcing self-exclusion periods, and intervening proactively when harmful patterns are detected.
7. Marketing Communications: Sending promotional offers, bonus announcements, VIP program updates, and platform news to players who have opted in to receive marketing emails or SMS notifications. All marketing communications include an unsubscribe mechanism.
8. Platform Improvement: Analyzing aggregated and anonymized gameplay data to optimize game selection, improve user interface design, identify and fix technical bugs, and enhance overall platform performance.
9. Legal Obligations: Retaining records required by applicable gaming regulations, tax laws, and financial reporting standards; producing data in response to valid court orders or government agency requests.

Legal Basis for Processing

mars86 processes your personal data under one or more of the following lawful bases, depending on the specific data type and processing purpose:

• Contractual Necessity: Processing is required to fulfill our contractual obligations under the Terms & Conditions you accepted at registration. This includes account creation, transaction processing, game access, and customer support. If you do not provide the data required for these purposes, we cannot deliver the services.
• Legal Obligation: Processing is mandated by applicable law, including age verification to enforce 21+ restrictions, KYC procedures for anti-money laundering compliance, financial record retention for tax purposes, and cooperation with law enforcement investigations.
• Legitimate Interests: Processing is necessary for mars86's legitimate business interests in fraud prevention, platform security, and service improvement, provided these interests do not override your fundamental rights and freedoms. This includes monitoring for bonus abuse, detecting multiple accounts, analyzing anonymized gameplay data, and maintaining audit trails.
• Consent: Where processing is not covered by the bases above, we rely on your explicit consent. This applies primarily to marketing communications, optional cookies beyond those strictly necessary for platform operation, and any data uses introduced after your account registration that were not covered in the original Terms & Conditions or Privacy Policy.

Data Sharing

mars86 does not sell your personal data to third parties. We share data only in the limited circumstances described below, and only with recipients who are contractually bound to protect your data in accordance with standards equivalent to this Privacy Policy:

• Payment Processors: Your bank account or e-wallet details are shared with our payment processing partners solely to execute deposit and withdrawal transactions. Payment processors include Indonesian banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Permata, BSI) and e-wallet providers (OVO, DANA, GoPay, ShopeePay, LinkAja).
• Game Providers: Anonymized gameplay data and session identifiers are transmitted to third-party game studios (Evolution Gaming, Pragmatic Play, Microgaming, NetEnt, Spribe, Pocket Games Soft) to deliver live casino and slot game content. These providers do not receive your name, email, or contact details.
• Compliance & Verification Services: KYC documents may be shared with specialized identity verification service providers who perform document authenticity checks, watchlist screening, and age verification on our behalf under strict data processing agreements.
• Cloud Infrastructure Providers: Personal data is hosted on secure cloud servers operated by reputable infrastructure providers. These providers act as data processors under contractual obligations to maintain confidentiality and implement appropriate security measures.
• Customer Support Tools: Communication data (chat logs, email correspondence) is stored in third-party customer support platforms that enable our agents to access conversation history and deliver efficient service. All support tool vendors are bound by data processing agreements.
• Legal Authorities: mars86 may disclose personal data to law enforcement agencies, regulatory bodies, or courts when required by law or when we have a good-faith belief that disclosure is necessary to prevent fraud, comply with a legal obligation, protect the rights or safety of mars86 or our players, or enforce our Terms & Conditions.

In the event mars86 undergoes a merger, acquisition, or sale of assets, your personal data may be transferred to the acquiring entity as part of the transaction. You will be notified via email of any such change in ownership or control of your personal data.

Cookies & Tracking Technologies

mars86 uses cookies and similar tracking technologies to enhance your experience on the Platform. Cookies are small text files stored on your device that allow us to recognize you across sessions and remember your preferences.

Types of cookies we use:

• Strictly Necessary Cookies: Required for the Platform to function. These cookies enable account login, session management, security features, and shopping cart functionality (where applicable). You cannot opt out of strictly necessary cookies without disabling core platform features.
• Performance Cookies: Collect anonymized data on how players use the Platform, including which pages are visited most frequently and where technical errors occur. This data helps us optimize platform performance and user experience.
• Functionality Cookies: Remember your preferences such as language settings, display options, and recently played games. These cookies improve convenience but are not essential for platform operation.
• Marketing Cookies: Track your activity across the Platform to deliver personalized promotional offers and measure the effectiveness of marketing campaigns. These cookies are set only if you have opted in to marketing communications.

You can control cookie settings through your browser preferences. Most browsers allow you to refuse cookies, delete existing cookies, or receive a notification before a cookie is stored. Note that disabling cookies may impair your ability to use certain platform features. For more information on managing cookies, visit your browser's help section.

Data Security

mars86 employs industry-standard technical and organizational measures to protect your personal data against unauthorized access, accidental loss, alteration, disclosure, or destruction:

• Encryption: All data transmitted between your device and mars86 servers is protected by SSL/TLS encryption. Sensitive data at rest (KYC documents, payment details) is encrypted using AES-256 encryption.
• Access Controls: Personal data is accessible only to authorized mars86 personnel whose job functions require access. All employees and contractors with data access are bound by confidentiality agreements and receive regular data protection training.
• Secure Infrastructure: Our servers are hosted in secure, access-controlled data centers with 24/7 monitoring, intrusion detection systems, regular penetration testing, and automated backup procedures.
• Password Protection: Your account password is stored in hashed form using bcrypt or a comparable one-way hashing algorithm. mars86 staff cannot retrieve your plaintext password; only you can reset it via the secure password recovery process.
• Fraud Detection Systems: Automated systems continuously monitor for suspicious login attempts, unusual transaction patterns, and indicators of account compromise. Alerts are investigated by our security team in real time.
• Incident Response: In the event of a data breach that poses a risk to your rights and freedoms, mars86 will notify affected players within 72 hours and report the breach to relevant authorities as required by applicable law.

Data Retention

mars86 retains personal data only for as long as necessary to fulfill the purposes for which it was collected or to comply with legal obligations. Retention periods vary by data type:

• Account Data: Retained for the duration of your active account plus 7 years after account closure to comply with financial and tax record-keeping obligations.
• KYC Documents: Retained for 7 years after account closure in accordance with anti-money laundering regulations.
• Transaction Records: Retained for 7 years to comply with financial auditing and tax reporting requirements.
• Gameplay Data: Retained for 3 years for dispute resolution, game integrity auditing, and responsible gaming analysis.
• Communication Logs: Customer support correspondence retained for 2 years for quality assurance and dispute resolution purposes.
• Marketing Data: Consent records and communication preferences retained until you withdraw consent or close your account, plus 1 additional year for compliance verification.
• Technical Logs: IP addresses and session data retained for 12 months for security and fraud prevention purposes.

At the end of the applicable retention period, personal data is securely deleted or irreversibly anonymized. Anonymized data may be retained indefinitely for statistical analysis and platform improvement purposes, as it can no longer be attributed to an identifiable individual.

Your Privacy Rights

As a mars86 player, you hold the following rights with respect to your personal data. To exercise any of these rights, contact our Data Protection Officer using the details in Section 16:

• Right of Access: You have the right to request a copy of the personal data mars86 holds about you, delivered in a structured, machine-readable format.
• Right to Rectification: If any personal data we hold is inaccurate or incomplete, you have the right to request corrections. You can update most account information directly via your account settings.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you withdraw consent, or where you believe processing is unlawful. This right is subject to our legal retention obligations.
• Right to Restriction: You may request that we temporarily restrict processing of your personal data while we investigate a dispute over data accuracy or processing legality.
• Right to Object: You have the right to object to processing based on legitimate interests (such as marketing analytics or profiling). We will cease processing unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to Data Portability: Where processing is based on consent or contractual necessity and is carried out by automated means, you have the right to receive your personal data in a portable format and transmit it to another service provider.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing conducted prior to withdrawal.
• Right to Lodge a Complaint: If you believe mars86 has violated your privacy rights, you have the right to lodge a complaint with a supervisory data protection authority in your jurisdiction.

mars86 will respond to all rights requests within 30 days. If your request is complex or we receive multiple requests from you, we may extend the response period by an additional 60 days with prior notification. We do not charge a fee for processing rights requests unless the request is manifestly unfounded, excessive, or repetitive.

Protection of Minors

mars86 strictly prohibits the use of its platform by persons under the age of 21. We do not knowingly collect personal data from individuals under 21 years of age. Our registration process requires date of birth declaration, and KYC verification confirms age through government-issued ID.

If we become aware that a person under 21 has registered an account, provided false age information, or is using another person's account to access the Platform, we will immediately suspend the account, void all bets and bonuses, return any deposited funds (after deducting any winnings), and delete all associated personal data.

If you are a parent or guardian and believe your child has provided personal data to mars86, please contact us immediately at the address in Section 16 so we can investigate and take corrective action.

Cross-Border Data Transfers

mars86 primarily serves players located in Indonesia. However, due to the nature of cloud hosting and third-party service providers, your personal data may be transferred to and processed in jurisdictions outside Indonesia, including locations where data protection laws may differ from those in Indonesia.

Where personal data is transferred internationally, mars86 ensures that appropriate safeguards are in place, including:

• Contractual data processing agreements incorporating standard contractual clauses approved by relevant data protection authorities.
• Verification that the recipient jurisdiction provides an adequate level of data protection as recognized by international standards.
• Implementation of supplementary technical measures (encryption, pseudonymization, access controls) to protect data in transit and at rest.

By using the mars86 platform, you acknowledge and consent to the cross-border transfer of your personal data as described in this section.

Third-Party Links & Services

The mars86 platform may contain links to third-party websites, game providers, or payment services that are not operated by mars86. This Privacy Policy applies only to data collected by mars86 directly. We are not responsible for the privacy practices of third-party services.

When you navigate to a third-party website or service (such as a game studio's terms page or a bank's payment portal), you leave the mars86 platform and become subject to that third party's privacy policy. We encourage you to review the privacy policies of any third-party services before providing personal data.

mars86 carefully vets all third-party service providers and requires them to implement appropriate data protection measures. However, once data leaves our platform and enters a third party's system, that third party becomes responsible for its protection in accordance with their own policies.

Amendments to This Privacy Policy

mars86 reserves the right to update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or platform features. When we make material changes that affect how we collect, use, or share your personal data, we will notify you via email to the address registered on your account or through a prominent in-platform notification.

The updated Privacy Policy will be published on this page with a revised Effective Date. Your continued use of the Platform following notification of changes constitutes your acknowledgment and acceptance of the updated Privacy Policy.

If you do not agree with the changes, you may close your account and cease using the Platform. We recommend reviewing this Privacy Policy periodically to stay informed of how we protect your data.

Changes that reduce your rights or expand our data processing activities beyond what was originally disclosed will not take effect until 30 days after notification, giving you time to exercise your right to object or request data deletion before the new terms apply.

Contact & Data Protection Officer

If you have any questions, concerns, or requests related to this Privacy Policy or how mars86 handles your personal data, please contact our Data Protection Officer (DPO) or customer support team:

For general questions about account management, bonuses, or platform features, please visit our FAQ page or contact our standard customer support channels.